Privacy, Shipping and Returns Policy

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We take extreme care in preparing your phenakite for its journey. Because these crystals are prized for their clarity and terminated points, we use a "double-box" method for all high-value specimens.

• Processing Time: Orders are typically dispatched within 1–3 business days.
• Packaging: Every stone is wrapped in acid-free tissue, secured in a padded gem jar or eco-friendly bubble wrap, and placed inside a reinforced box.
• Insurance & Tracking: All orders over $100 are shipped with full insurance and signature confirmation required upon delivery.
• International Shipping: We ship worldwide. Please note that buyers are responsible for any customs fees or import taxes that may apply.

Due to the unique, one-of-a-kind nature of natural minerals, all sales are final except in the cases listed below.

• Natural Variations: Phenakite often contains natural inclusions, internal fractures, or "veils." These are not considered defects but are part of the stone’s DNA. Please review all high-resolution photos and videos before purchasing.
• Change of Mind: We generally do not accept returns for "change of mind." However, your satisfaction is our priority—if you are unhappy with your piece, please contact us within 48 hours of delivery to discuss a potential store credit.

In the rare event that a specimen arrives damaged:

• Notification: You must notify us via email within 24 hours of the tracking showing "Delivered."
• Evidence: Please provide clear photos of the damaged crystal and the exterior packaging (this is required for our insurance claims).
• Resolution: Once verified, we will provide a full refund or a replacement of equal value.

If a return is authorized:

• The item must be returned in its original condition and original packaging.
• The buyer is responsible for return shipping costs and must use a tracked/insured service. If the item is returned damaged due to poor repackaging, a refund will not be issued.

​PRIVACY POLICY 

​Last Updated: March 8, 2026, we respect your privacy and are committed to protecting the personal data you share with us. This policy outlines how we collect and handle your information when you subscribe to our newsletter or purchase a phenakite specimen.
​1. Information We Collect
​To provide you with a seamless shopping experience, we collect the following information:
​For Subscriptions: Your name and email address.
​For Orders & Shipping: Your name, shipping address, billing address, phone number, and email address.
​Payment Data: Payment processing is handled securely by PayPal and Godaddy. We do not store your full credit card numbers on our local servers.
​2. How We Use Your Data
​We use your information strictly for the following purposes:
​Fulfillment: To process your transaction, pack your minerals, and ship them to your door.
​Communication: To send order confirmations, tracking numbers, and customer support updates.
​Marketing (Opt-in only): If you subscribe to our newsletter, we will send you updates on new phenakite arrivals and crystal care tips. You can unsubscribe at any time using the link at the bottom of our emails.
​3. Data Sharing & Third Parties
​We do not sell your data. We only share necessary information with trusted partners to run our shop:
​Shipping Carriers: We share your name and address with USPS, UPS, FedEx, DHL and Auspost so they can deliver your package.
​Service Providers: We use Godaddy to manage our email list and Godaddy to host our store. These providers are bound by strict privacy standards.
​4. Cookies and Tracking
​Our website uses "cookies" to remember the items in your shopping cart and to analyze site traffic. You can choose to disable cookies in your browser settings, though it may affect your ability to checkout.
​5. Your Rights
​Depending on your location (such as the EU or California), you have the right to:
​Request a copy of the data we hold about you.
​Request that we correct or delete your personal information.
​Withdraw your consent for marketing at any time.
​6. Security
​We take the security of your high-value purchases seriously. We use industry-standard encryption (SSL) to protect your data during transmission.
​7. Contact Us
​If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
​Phenakitesocialmedia@gmail.com

+61411529725

Note: ​Since phenakite can sometimes be mistaken for clear quartz, Danburite or topaz by the untrained eye from the Mogok and Myanmar region, all Phenakite has been tested. Some of the testing methods include diamond tester, melt test and visual formation specific to the region. Please also note that Phenakite does scratch glass.